Call To Action

In a bid to create more awareness around COVID-19 Government has called on all .za domain name holders that have an associated website to create a landing page with a visible link to www.sacoronavirus.co.za. For more details see section 5.1.4 of Regulation No. 43164 published on 26 March 2020.

Update Contact

The following section outlines the format of the EPP Contact Update request. The purpose of the Contact Update request is to amend the registered information associated with a contact object.

 
Table of Contents

1.
Performing the Contact Update Request
2. Possible Responses
  2.1. 1000: Contact Update Successful
  2.2. 2303: Contact Does Not Exist
  2.3. 2004: Internationalized Address Requires Only ASCII
  2.4. 2306: Address Information Cannot Be Empty
  2.5. 2201: Incorrect Owner


EPP Contact Update


Notes

1. The <contact:id> element is the unique identification code for the contact that must be updated.

2. The <contact:update> element specifies to the server that an update command must be performed.

3. The <contact:chg> element specifies to the server that a change has to be applied to the contact.

4. The <contact:add> element specifies the statuses that must be applied to the contact.

5. The <contact:rem> element specifies the statuses that must be removed from the contact. Certain statuses may clash and have to be removed in specific order.

4. All associated information may be updated except for the <contact:id> element.

5. Use of the <contact:disclose> element is optional, with the <contact:name> , <contact:city> and <contact:cc> elements not being able to be part of the request for inclusion in disclosure.

6. All updates to contact objects must include the <contact:cc> element.

<epp xmlns="urn:ietf:params:xml:ns:epp-1.0">
  <command>
    <update>
      <contact:update
       xmlns:contact="urn:ietf:params:xml:ns:contact-1.0">
        <contact:id>ContactID</contact:id>
        <contact:add>
          <contact:status s="clientUpdateProhibited"/>
        </contact:add>
        <contact:rem>
          <contact:status s="clientUpdateProhibited"/>
        </contact:rem>
        <contact:chg>
          <contact:postalInfo type="int">
            <contact:name>New Name</contact:name>
            <contact:org>New Organisation</contact:org>
            <contact:addr>
              <contact:street>New Street 1</contact:street>
              <contact:street>New Street 2</contact:street>
              <contact:city>New City</contact:city>
              <contact:sp>New Province</contact:sp>
              <contact:pc>2222</contact:pc>
              <contact:cc>CC</contact:cc>
            </contact:addr>
          </contact:postalInfo>
          <contact:postalInfo type="loc">
            <contact:name>New Name</contact:name>
            <contact:org>New Organisation</contact:org>
            <contact:addr>
              <contact:street>New Street 1</contact:street>
              <contact:street>2New Street 2</contact:street>
              <contact:city>New City</contact:city>
              <contact:sp>New Province</contact:sp>
              <contact:pc>2222</contact:pc>
              <contact:cc>CC</contact:cc>
            </contact:addr>
          </contact:postalInfo>
          <contact:voice>+27.115551234</contact:voice>
          <contact:fax/>
          <contact:email>new@email.gtld</contact:email>
          <contact:authInfo>
            <contact:pw>NewPassword</contact:pw>
          </contact:authInfo>
          <contact:disclose flag="0">
            <contact:name type='int'/>
            <contact:org type='loc'/>
            <contact:addr type='loc'/>
            <contact:voice/>
            <contact:email/>
          </contact:disclose>
        </contact:chg>
      </contact:update>
    </update>
  </command>
</epp>

 

 

Possible Responses


The following are possible responses from our server.

1000: Contact ID Update Successful

A response code of 1000 means that the update was successful and all changes have been applied.

<epp:epp xmlns:epp="urn:ietf:params:xml:ns:epp-1.0">
  <epp:response>
    <epp:result code="1000">
      <epp:msg>Contact 'ID' Update Successful</epp:msg>
    </epp:result>
    <epp:trID>
      <epp:svTRID>ZACR-EPP-13EE4F639C6-4C81</epp:svTRID>
    </epp:trID>
  </epp:response>
</epp:epp>

 

2303: ID Does Not Exist

A response code of 2303 means that the contact you attempted to update does not exist in the database of the registry. Please ensure that the specified <contact:id> value is correct.

<epp:epp xmlns:epp="urn:ietf:params:xml:ns:epp-1.0">
  <epp:response>
    <epp:result code="2303">
      <epp:msg>ID does not exist</epp:msg>
    </epp:result>
    <epp:trID>
      <epp:svTRID>ZACR-EPP-13EE4EFC051-B5CCB</epp:svTRID>
    </epp:trID>
  </epp:response>
</epp:epp>

 

2004: Internationalised contact address must only contain ascii characters.

A response code of 2004 means that the <postalInfo type="int"> element was updated and the changed information contained UTF8 characters. Please review the provided information within the element to ensure only ASCII values are present.

<epp:epp xmlns:epp="urn:ietf:params:xml:ns:epp-1.0">
  <epp:response>
    <epp:result code="2004">
      <epp:msg>Internationalised contact address must only contain ascii characters.</epp:msg>
    </epp:result>
    <epp:trID>
      <epp:svTRID>ZACR-EPP-13EE4FC9E02-5FE12</epp:svTRID>
    </epp:trID>
  </epp:response>
</epp:epp>

 

 

2306: Contact address information Name and City elements cannot be empty

A response code of 2306 means that either the <contact:city> or <contact:name> elements were attempted to be updated with null values. Performing this type of update is against current policy. Please populate the required fields or omit the elements from the update.

<epp:epp xmlns:epp="urn:ietf:params:xml:ns:epp-1.0">
  <epp:response>
    <epp:result code="2306">
      <epp:msg>Contact address information Name and City elements cannot be empty</epp:msg>
    </epp:result>
    <epp:trID>
      <epp:svTRID>ZACR-EPP-13EE52338FA-1DEC4</epp:svTRID>
    </epp:trID>
  </epp:response>
</epp:epp>

 

 

2201: Requester != Contact Owner ID

A response code of 2201 means that the contact ID provided for the update is not registered by you, but rather belongs to another registrar. Please review the specified value in the <contact:id> element.

<epp:epp xmlns:epp="urn:ietf:params:xml:ns:epp-1.0">
  <epp:response>
    <epp:result code="2201">
      <epp:msg>Requester != Contact Owner ID</epp:msg>
    </epp:result>
    <epp:trID>
      <epp:svTRID>ZACR-EPP-13EE5775C37-7C11D</epp:svTRID>
    </epp:trID>
  </epp:response>
</epp:epp>

 

Last update: 24-04-2014 03:04:04

festive season

As the end of the year approaches, please keep in mind the following information to avoid any frustrations over the holiday period.

 

Closure Date:

Our offices will be closed from the 21st of December 2020 and will reopen on the 4th of January 2021. We will have skeleton staff on standby to attend to urgent customer queries.

 

Contact details:
EPP and Legacy Support: support@registry.net.za
EPP and Legacy Accounts: accounts@registry.net.za 
Legal: legal@registry.net.za

 

Happy holidays and let us continue to maintain social distancing as we approach this peak time!

 

ZACR Team

 

Technical Support

All issues and questions relating to the co.za EPP Registry Registrar System must be raised in the Contact/Support pages through the Registrar Portal. This is to ensure that our support department tracks and addresses all issues. Log in to the Registrar Portal and submit a support request online.

 

Registrar Noticeboard

Click here for the latest status updates.

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