Call To Action

In a bid to create more awareness around COVID-19 Government has called on all .za domain name holders that have an associated website to create a landing page with a visible link to www.sacoronavirus.co.za. For more details see section 5.1.4 of Regulation No. 43164 published on 26 March 2020.

Registrant FAQ


Table of Contents

1. The new WHOIS system does not provide the same information as the old one. Why is that?
2. How do I get my payment history?
3. Is it mandatory to transfer from UNIFORUM to a new registrar?
4. Is there some legislation avaialable?
5. Were domain owners notified of the change?
6. Do I still pay UNIFORUM directly for domain renewals and new registrations?
7. How does the new notification system work?
8. Can domains still be registered with UNIFORUM?
9. Is there anything else I should know?
10. Notification Emails
    1. Personal Information Update
    2. Domain Update
    3. Domain Deleted
    4. Transfer Request Tickets
    5. Successful Transfer


1. The new WHOIS system does not provide the same information as the old one. Why is that?
That whois system was geared to the registrants from a registrar (Uniforum) perspective. The ZACR is now the registry and does not provide domain billing information to the registrant any longer, this is the responsibility of the registrar.

2. How do I get my payment history?
Your new registrar should be ableto provide you with billing information for any of your domains.

3. Is it mandatory to transfer from UNIFORUM to a new registrar?
No, however there are policy changes which makes this move desirable.

4. Was there some legislation avaialable?
Please have a look at http://www.enstaruk.com/ under Legal/Policies also see http://www.coza.net.za for any further information.

5. Were domain owners notified of the change?
The change was published in the news paper and made available on the registry website. Furthermore, registrars were asked to notify their client-base about the change.

6. Do I still pay UNIFORUM directly for domain renewals and new registrations?
No, all transactions will be performed through your accredited registrar.

7. How does the new notification system work?
We only deal with domain expiry and renewals. All correspondance goes through the accredited registrar with the exception of domain/contact update notifications.

8. Can domains still be registered with UNIFORUM?
UNIFORUM is still acting as the LEgacy Registrar. This means that domains can still be registered with UNIFORUM, and the process will stay the same as before.

9. Is there anything else I should know?

There are over 200 accredited registrars who would welcome your business. See the List.

10. Notification Emails



Personal Information Update

A registrar will have certain required information regarding you as the registratnt. The information includes your name, e-mail address, current residential address, contact information and so forth. When any of your provided information is updated by the registrar, an e-mail such as the one below will be sent to your e-mail address.

 Dear Registrant,


Please be advised that the contact details for "Your Name Here"
have been updated as detailed below.

Should you have any queries in this regard, please contact your Registrar "Your Registrar"
at +27.114569812 or YourRegistrar@TheirEmail.co.za

Current Contact Information:
  ID:    RegistrarGivenID 
  Phone:  +27.115551234
  Fax:    +86.5551234
  Email:  YourEmail@inbox.co.za

Current Contact Localized Postal Address:
  Name:    Your Initial Provided Name
  Street: 12 Fake Street
  Street:  Fake Place
  Street:  Fake Suburb
  Org:    Your Organisation
  City:    Your City
  Province: Your rovince
  Country: ZA
  Code:    90210


New Contact Information:
  ID:    RegistrarGivenID 
  Phone:  +27.110003333
  Fax:    +27.119990000
  Email:  NewEmail@NewInbox.co.za

New Contact Localized Postal Address:
  Name:    New Name Provided
  Street:  21 New Street
  Street:  New Place
  Street:  New Suburb
  Org:    New Organisation
  City:    New Town
  Province: New Province
  Country: ZA
  Code:    2199


Additional Information:
  Status:
    ok


--

CO.ZA Registry
http://www.enstaruk.com


The example e-mail above is interpreted as follows:

Current Contact Information: Contains the initially provided contact details.
Current Contact Localized Postal Address: The initial address provided to the registrar.
New Contact Information: If any contact information has changed, the new information will be shown here.
New Contact Localized Postal Address: If any changes were made to the address, the changes will be shown here.
Additional Information: Contains the current status of your account with the registrar.


Domain Update

When a domain that you own has been updated, an e-mail such as the one below will be sent to you.
This email will also be sent when you have acquired a new domain due to a transfer.

Dear Registrant,


Domain 'exampledomain.co.za' Updated as detailed below

Should you have any queries in this regard, please contact your Domain Registrar "Your Registrar"
at +27.115639090 or YourRegistrar@TheirEmail.co.za


Current Domain Information:
  AutoRenew: True 
  Expiry:    2012-04-15 11:47:12.486654

Registrar Details
-------------------
Unique ID: testrar1
Contact:  Registrar Name
Postal:    12 Fake Street, Fake Place, Gauteng
Phone:    +27.115639090
Fax:      +27.113650909
E-Mail:    YourRegistrar@TheirEmail.co.za

Registrant Details
-------------------
Unique ID: RegistarGivenID
Contact:  Your Name
Postal:    Your Address
Phone:    +27.115551234
Fax:      +27.115551234
E-Mail:    YourEmail@inbox.co.za

Requester Details
-------------------
Unique ID: RequesterID
Contact:  Name of Requester
Postal:    21 Fake Street, Fake Place, Gauteng
Phone:    +27.110987654
Fax:      +27.112458345
E-Mail:    RequesterEmail@inbox.co.za



Additional Information:
  Status:
    ok


  Nameservers:
    ns1.otherdomain.co.za
    ns2.otherdomain.co.za
    ns3.exampledomain.co.za ( 123.123.123.123 )


--

CO.ZA Registry
http://www.enstaruk.com 


The example e-mail above is interpreted as follows:

Current Domain Information: Shows whether the domain will renew itself on expiry as well as when the expiry of the domain will occur.
Registrar Details: The information regarding the current registrar that you are registering your domain through.
Registrant Information: Your currently provided information.
Requester Details: This is usually the same as your registrar because they are the ones doing the updates. If the registry makes an update to the domain, the registry information will be displayed in the block.
Additional Information: Displays the current status of the domain. This status may change depending if the domain is pending nameserver checks or is in a transfer process.
Nameservers: The current nameservers attached to the domain. If any new nameserver was added, it will reflect here.


Domain Deleted

The full deletion of a domain will send 3 e-mails as the domain goes through the Deletion Phase.
The first e-mail indicates that the domain is entering a Pending Deletion state.
The second e-mail indicates that the domain is currently suspended.
The third e-mail indicates that the domain has been deleted.

The first e-mail:

 Dear Registrant,


Domain 'exampledomain.co.za' Pending Deletion in 5 days

Should you have any queries in this regard, please contact your Domain Registrar "Your Registrar"
at +27.115639090 or YourRegistrar@TheirEmail.co.za


Current Domain Information:
  AutoRenew: True 
  Expiry:    2012-04-15 11:47:12.486654

Registrar Details
-------------------
Unique ID: testrar1
Contact:  Registrar Name
Postal:    12 Fake Street, Fake Place, Gauteng
Phone:    +27.115639090
Fax:      +27.113650909
E-Mail:    YourRegistrar@TheirEmail.co.za

Registrant Details
-------------------
Unique ID: RegistarGivenID
Contact:  Your Name
Postal:    Your Address
Phone:    +27.115551234
Fax:      +27.115551234
E-Mail:    YourEmail@inbox.co.za

Requester Details
-------------------
Unique ID: RequesterID
Contact:  Name of Requester
Postal:    21 Fake Street, Fake Place, Gauteng
Phone:    +27.110987654
Fax:      +27.112458345
E-Mail:    RequesterEmail@inbox.co.za



Additional Information:
  Status:
    pendingDelete -- This domain is pending suspension.


  Nameservers:
    ns1.otherdomain.co.za
    ns2.otherdomain.co.za
    ns3.exampledomain.co.za ( 123.123.123.123 )


--

CO.ZA Registry
http://www.enstaruk.com


From the e-mail above, the first sentence indicates that the domain has entered the Pending Deletion phase, meaning that it is currently in the process of being deleted.
A further indication can be seen in the Additional Information section where the status of the domain is pendingDelete .

If you receive an e-mail such as this one, and are not aware that your domain should be deleted, please use the information in the e-mail to contact your Registrar and identify the cause of the deletion.


The second e-mail:

 Dear Registrant,


Domain 'exampledomain.co.za' Suspended

Should you have any queries in this regard, please contact your Domain Registrar "Your Registrar"
at +27.115639090 or YourRegistrar@TheirEmail.co.za


Current Domain Information:
  AutoRenew: True 
  Expiry:    2012-04-15 11:47:12.486654

Registrar Details
-------------------
Unique ID: testrar1
Contact:  Registrar Name
Postal:    12 Fake Street, Fake Place, Gauteng
Phone:    +27.115639090
Fax:      +27.113650909
E-Mail:    YourRegistrar@TheirEmail.co.za

Registrant Details
-------------------
Unique ID: RegistarGivenID
Contact:  Your Name
Postal:    Your Address
Phone:    +27.115551234
Fax:      +27.115551234
E-Mail:    YourEmail@inbox.co.za

Requester Details
-------------------
Unique ID: RequesterID
Contact:  Name of Requester
Postal:    21 Fake Street, Fake Place, Gauteng
Phone:    +27.110987654
Fax:      +27.112458345
E-Mail:    RequesterEmail@inbox.co.za



Additional Information:
  Status:
    pendingDelete -- This domain is pending deletion.


  Nameservers:
    ns1.otherdomain.co.za
    ns2.otherdomain.co.za
    ns3.exampledomain.co.za ( 123.123.123.123 )


--

CO.ZA Registry
http://www.enstaruk.com


From the e-mail above, the first sentence indicates that the domain has now been suspended. This means that the initial phase of the deletion is over.
A further indication can be seen in the Additional Information section where the status of the domain is pendingDelete . The message coupled with the status is "This domain is pending deletion". This message indicates that you have only 5 days remaining to contact your registrar and revert the deletion of the domain if you want.


The third e-mail:

 Dear Registrant,


Please be advised that the domain "exampledomain.co.za" has been deleted.

Should you have any queries in this regard, please contact your Domain Registrar
"Your Registrar" at +27.111234567 or YourRegistrar@TheirEmail.co.za


--

CO.ZA Registry
http://www.enstaruk.com


The e-mail above indicates that your domain has been deleted and is now available to be registered by another person. At this point the deletion of the domain is complete.
If at this point you have any queries regarding the deletion of the domain, please use the information provided in the e-mail to contact your registrar.


Transfer Tickets

Transfer tickets are received via e-mail to allow you as the registrant to cast your vote when a transfer for a domain is initialted between registrars.
Please note that the transfer of a domain does not mean that you lose the domain, but that the domain name is being transferred from one registar to another.

The e-mail below is an example of a transfer request.

 Dear Registrant,


Please be advised that a transfer request has been issued by "New Registrar"
(NewRarID) for "exampledomain.co.za".

Should you have any queries in this regard, please contact your Domain Registrar "Your Registrar" at
+27.113456789 or YourRegistrar@TheirEmail.co.za

To authorize this request, please click the following or copy and paste the URL into your browser:

[1] http://127.0.0.1:8080/epp/transferVoteWeb?accept

To deny this request, please click the following or copy and paste the URL into your browser:

[2] http://127.0.0.1:8080/epp/transferVoteWeb?deny

Alternatively reply to this email after deleting the word 'Accept' or 'Deny' below.

[3] MAGIC C00KIE250:11d80d077870799e71b9ad8c1034733b:Accept Deny:exampledomain.co.za


Sincerely,

CO.ZA Registry


The e-mail above is used to cast your vote on the transfer of a domain from your current registrar to a new registrar.
From the above, 3 points have been highlighted for interest. Explanation of each point is as follows:

Point Number [1]:
By clicking on this link you cast your vote to approve the transfer of the domain to the new registrar. By doing this, the domain will instantly be transferred over once your vote to accept has been cast.

Point Number [2]:
By clicking on this link you cast your vote to reject the transfer of the domain to a new registrar. Your vote will go into a voting pool which will be counted at the end of the transfer period. For the eventual outcomes of the transfers, please see our Published Policies and Procedures, section 9.3 here .

Point Number [3]:
If you do not want to click on the links provided you can reply to the e-mail like any other normal e-mail reply. To do this, copy the entire line, remove either "Accept" or "Deny" and paste it in a reply to the e-mail. Send the e-mail.

An example of an "Accept" reply will look similar to the following:
MAGIC C00KIE250:11d80d077870799e71b9ad8c1034733b:Accept:exampledomain.co.za

An example of a "Deny" reply will look similar to the following:
MAGIC C00KIE250:11d80d077870799e71b9ad8c1034733b:Deny:exampledomain.co.za


Successful Transfer

If a transfer for your domain has been approved, an e-mail like the one below will be sent to your inbox.

Dear Registrant,


Please be advised that the domain transfer for "exampledomain.co.za" has been completed.

Should you have any queries in this regard, please contact your new Domain
Registrar "New Regitrar" at +27.118765432 or NewRegistrar@TheirEmail.co.za


--

CO.ZA Registry
http://www.enstaruk.com 


If you have any queries regarding the trasfer of the domain, use the details provided in the received e-mail to contact your new registrar.

 

Last update: 24-04-2014 03:04:04

festive season

As the end of the year approaches, please keep in mind the following information to avoid any frustrations over the holiday period.

 

Closure Date:

Our offices will be closed from the 21st of December 2020 and will reopen on the 4th of January 2021. We will have skeleton staff on standby to attend to urgent customer queries.

 

Contact details:
EPP and Legacy Support: support@registry.net.za
EPP and Legacy Accounts: accounts@registry.net.za 
Legal: legal@registry.net.za

 

Happy holidays and let us continue to maintain social distancing as we approach this peak time!

 

ZACR Team

 

Technical Support

All issues and questions relating to the co.za EPP Registry Registrar System must be raised in the Contact/Support pages through the Registrar Portal. This is to ensure that our support department tracks and addresses all issues. Log in to the Registrar Portal and submit a support request online.

 

Registrar Noticeboard

Click here for the latest status updates.

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