Call To Action

In a bid to create more awareness around COVID-19 Government has called on all .za domain name holders that have an associated website to create a landing page with a visible link to For more details see section 5.1.4 of Regulation No. 43164 published on 26 March 2020.

Registrar Onboarding

Registrar Onboarding is a process that a applicant/registrar must complete to obtain Accreditation from a Registry so that it can provision domain names in the zones that have been delegated to that Registry. This may include, inter alia, signing the prescribed or relevant Registrar Agreement, paying an accreditation fee and passing a series of technical (OT&Es) and legal checks. The ZACR has implemented a similar onboarding process within its registry function.


Once a registrar has been accredited by the ZACR and has passed selected OT&Es, it can provision domain names in the zones administered by the ZACR, including but not limited to the following:

  • .durban
  • .joburg
  • .capetown
  • .africa


If you have any questions that are not covered in the Onboarding Process below, please see our Onboarding Frequently Asked Questions.


1 - Signup

All applicants are required to activate an online service account with the ZA Central Registry during an application window period to obtain access to the Registry Services. This is an important first step as it creates the communication and transactional channel in terms of which registrars may engage with the Registry and vise versa. The ZACR will publish the start and end date of an application window period on its website for prospective registrars to sign up.


If you already have an account with the ZACR then simply login and update your profile in your Registrar Panel to indicate that you wish to participate in a new OT&E.


This step is only performed once.


2 - Registrar Agreement and Fees

Registrars must agree to the terms and conditions contained in the Registry-Registrar Agreement before they can make use of the registry services. Registrars must click on the link provided in the signup confirmation email, review the latest Registry-Registrar Agreement and accept the terms of the Agreement as part of the online Signup Process explained above.


If you already have an account with the ZACR then this will not be necessary. Registrars must keep abreast of updates to this Agreement which will be published from time to time on the registry website.


An Accreditation Fee of ZAR 5000 must be paid prior to the review of any new application. This can be performed directly via credit card through the Registrar Panel after loggin in, or alternatively by making a wire transfer. Please see our Banking webpage for more information on wire transfers.


3 - ZACR Accreditation

Once a registrar has accepted the Registry-Registrar Agreement and paid the associated Accreditation Fee, it must provide the registry with the necessary legal and administrative information required to pass legal verification. This includes submitting current and accurate primary and secondary contact information, legally acceptable company registration documentation and ICANN Accreditation information, where applicable. Registrars are required to uploaded a copy of their company registration document which will be reviewed for accuracy and legality by the ZACR legal team. This process may take up to 5 working days.


ZACR will also conduct its own verification process for applicants who represent that they are ICANN Accredited Registrars.


If the information and/or documentation provided by an applicant is deficient for any reason, a representative from the ZACR will contact the primary contact on the application to remedy the defect, failing which, the accreditation process will be stopped.


Please note that the ZACR will accredit the entity described in the legally acceptable company registration document and not its unregistered trading style.

PLEASE NOTE: The ZACR will not perform ZACR Accreditation on an account that has already been ZACR Accredited.


4 - Select Products and Namespaces

Applicants who have passed accreditation will receive an email notification from the ZACR which contains their registrar accreditation credentials. This email will also contain all the information regarding the Technical OT&Es that are available from the registry.


Registrars may select the Technical OT&Es that they wish to prove and the ZACR will provide OT&E credentials and other information pertaining to each Technical OT&E, such as, server documentation, available tools and tracking capabilities.


Registrars that have completed an OT&E for a particular name space will receive Live Server credentials from the registry thereby enabling it to provision domain names in their selected namespace.


SSL certificates as well as incoming IP addresses must be made available on activation of a namespce.


5 - Terms and Compliance

Registrars that have been given credentials to provision domains in multiple domain namespaces are required to familiarise themselves with the registry policies applicable to each of these names spaces. All policies are available online and may be accessed by clicking on the "Legal/Polices" menu at the top of the registry website.


6 - Notification, EPP and Further Info

The ZACR will from time to time send you emails related to updates to the registry system as well as any changes to its Policies.


Date and time of the last update to this content is published below.


7 - Technical Support

All issues and questions relating to the EPP Registry-Registrar System must be raised in the Contact/Support pages through the Registrar Panel so that our support department can track and address all issues. Log in to the Registrar Panel and submit a support request online. We also have a forum where the Registrar community discusses related issues.


8 - Registrar Noticeboard

Click here for the latest status updates.



Last update: 02-03-2015 03:02:30

Technical Support

All issues and questions relating to the EPP Registry Registrar System must be raised in the Contact/Support pages through the Registrar Portal. This is to ensure that our support department tracks and addresses all issues. Log in to the Registrar Portal and submit a support request online.


Registrar Noticeboard

Click here for the latest status updates.