Call To Action

In a bid to create more awareness around COVID-19 Government has called on all .za domain name holders that have an associated website to create a landing page with a visible link to For more details see section 5.1.4 of Regulation No. 43164 published on 26 March 2020.

Domain Name Dispute Resolution

The Minister of Communications promulgated the Alternative Dispute Resolution Regulations in November 2006 to resolve disputes relating to domain names registered in the domain.

In terms of the ADR Regulations, the .ZA Domain Name Authority (ZADNA) is mandated to accredit suitable service providers to provide ADR services, and to receive fees from the providers for each resolved dispute.



There are currently three ADR service providers:



South African Institute of Intellectual Property Law (SAIIPL)


The South African Institute of Intellectual Property Law (SAIIPL) is accredited as a dispute resolution provider in terms of the .za Alternate Dispute Resolution Regulations.


SAIIPL was established in 1954 and represents over 140 patent attorneys, patent agents, trade mark practitioners and academics in South Africa who specialise in the field of Intellectual Property Law. SAIIPL has a large panel of independent and experienced adjudicators, taken from the most experienced practising attorneys, advocates and academics in the field, to determine disputes lodged with it.



Arbitration Foundation of Southern Africa


The Department of Communications has recently renewed AFSA's national accreditation to provide arbitration services for domain name disputes. AFSA continues to forge a strong path with respect to the administration of domain name disputes to its broad programme of activities.

AFSA's extensive list of panellists appointed to adjudicate these disputes include Senior and Junior Counsel with wide-ranging experience in the intellectual property and information technology fields. This means AFSA can provide suitable arbitrators for any domain name dispute, no matter the complexity.



World Intellectual Property Organisation (WIPO)


In December 1999, the WIPO Arbitration and Mediation Center began offering domain name dispute resolution services under the Uniform Domain Name Dispute Resolution Policy (UDRP). The Center’s services include administering second-level domain name disputes for generic Top-Level Domains (gTLDs) to which the UDRP applies.

The Center is the leading provider of dispute resolution services under the WIPO-initiated, ICANN-mandated UDRP. The Center also administers disputes under a number of specific policies, adopted by individual gTLD registries.


Last update: 30-03-2015 08:27:06

festive season

As the end of the year approaches, please keep in mind the following information to avoid any frustrations over the holiday period.


Closure Date:

Our offices will be closed from the 21st of December 2020 and will reopen on the 4th of January 2021. We will have skeleton staff on standby to attend to urgent customer queries.


Contact details:
EPP and Legacy Support:
EPP and Legacy Accounts: 


Happy holidays and let us continue to maintain social distancing as we approach this peak time!




Technical Support

All issues and questions relating to the EPP Registry Registrar System must be raised in the Contact/Support pages through the Registrar Portal. This is to ensure that our support department tracks and addresses all issues. Log in to the Registrar Portal and submit a support request online.


Registrar Noticeboard

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